AML/KYC policy

KYC (Know Your Customer or Know Your Client) This is the principle of operation of financial institutions, which obliges them to identify a person's identity before they can proceed their transactions. This identification serves many purposes: understanding your clientele, monitoring operations, reducing risks, and prevent bribery and corruption. The services themselves decides which data and information will be requested from the clients, since there is no single standard. For example: full name, date of birth, mail, phone number, country and address of residence, ID (passport, license or other document)

AML (Anti-Money Laundering, Anti-money laundering) — these are the principles of countering money laundering obtained through criminal means. The procedure includes identification, storage and exchange of information about users, their income and transactions between organizations and departments.

AML verification takes place using the AML Bot service, which determines the purity of crypto assets and the origin of coins. In case of identification of a transaction with a risk higher than 50%, our service has the right:

• Suspend financial transactions for up to 14 days.
• Request from the user a video confirmation of the transfer from the user's wallet, as well as a hash of the transaction.
• At the request of the regulator (a stock exchange, a government agency, or other organization with appropriate legal grounds may act as a regulator). request any additional information from the user in case of suspicious transactions.
• Refund digital assets only to the wallets from which they were sent to us.
• If the user refuses to provide any information requested by the payment system (including KYC), the funds may be frozen indefinitely, and they may also not be refundable. The service is not responsible for the loss of digital assets.