Privacy and Personal Data Processing Policy

1. 1.General provisions
   1. 1.1.This Policy defines the procedure and conditions for processing by the MyPhoenix Service (hereinafter referred to as the "Service", "we") personal data of individuals (hereinafter referred to as "Users", "You") provided when using this website (hereinafter referred to as – "Website").
   2. 1.2.The Policy applies to all information that the Service can receive about the User, including through feedback forms and applications., buttons and other interface elements.
2. 2.Grounds and methods of processing
   1. 2.1.The Service processes Users` personal data on the following grounds:
      • free expression of the User`s will and consent;
      • fulfillment of contractual obligations;
      • compliance with legal requirements.
   2. 2.2.Consent to the processing of personal data is confirmed by the User by filling out forms on the website and clicking the buttons ("Start exchange", "Exchange rules", "Contacts", etc.).
3. 3.Processed data and goals
   1. 3.1.Personal data, which are being processed:
      • Full name;
      • contact phone number;
      • email address;
      • city of residence;
      • messengers (if available);
      • other information.
   2. 3.2.Processing objectivesctives:
      • to verify your identity and ensure that you have the right to access and use the services provided by the Service;
      • to process your registration to provide our services;
      • to process orders and transactions, made by you;
      • to respond to inquiries or requests from you and provide customer service;
      • to send you information, notifications, updates or otherwise contact you;
      • to conduct anti-money laundering procedures;
      • to detect and investigate any prohibited, illegal or fraudulent activities;
      • to help us develop, test, improve and personalize our services;
      • diagnose and resolve any problems or issues, related to our services;
      • creation and/or tracking of anonymous analytical data;
      • backup of our systems and disaster recovery.
   3. 3.3.Data retention period: until the withdrawal of consent or within 5 years from the date of the last interaction.
4. 4.Using technical solutions
   1. 4.1.The service uses technical solutions (including automated systems), ensuring the operation of the Website and the processing of personal data.
   2. 4.2.Cookies and other technologies for collecting technical information may be used to operate and improve the Site.
   3. 4.3.The user has the right to disable cookies independently in the browser settings. This may affect the functionality of the Site.
5. 5.Security
   1. 5.1.The Service takes organizational and technical measures to protect personal data from loss, unauthorized access, modification, disclosure or destruction.
   2. 5.2.Only authorized persons who comply with the confidentiality regime have access to the data.