Frequently Asked Questions (FAQ) -

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FAQ | List of questions and answers

  1. Number of payments:

    • Payments can be received in installments — up to 6 transfers per request.
    • The number of payments is determined based on the amount of the exchange and the current load on the payment channels.

  2. Transfer size:

    • The amount of each transfer may vary, but in the end you will receive the full amount of funds on request.

  3. Admission dates:

    • Payments to bank cards are made using a payment service and can take from 10 to 180 minutes. In rare cases, 24 - 72 hours!
    • Transfers are made one at a time and can be received at intervals.
    • All payments are made within the stated terms of the exchange.

  4. Confirmation of receipt of funds:

    • After receiving each payment, the client confirms it in the Telegram specified when creating the request or via the support chat on the website.

  5. Possible risks:

    • In some cases, the bank or payment system may additionally verify transactions., this may affect the transfer rate.
    • Such situations do not affect the guarantee of receiving the full amount of the application.

  • 1.1 In the left column, select the payment system, digital currency, bank or money that you want to exchange.
  • 2.2 In the right column, select the payment system or bank to which you want to receive money as a result of the exchange.

  1. In the Sender's Full NAME field, specify your real Last Name, First Name and Surname.
  2. In the 'CARD NUMBER, WALLET, ACCOUNT' field, specify your personal bank card number, the number of the crypto or electronic wallet, or the account number of the electronic wallet from which you will be sending funds or on which you will be receiving funds.
  3. In the 'YOUR E-MAIL' field, specify your current e-mail address, and you will receive a code to create an exchange request. At each stage of the exchange, the details and notifications about the status of your application will be sent on your e-mail.
  4. Next, you need to carefully read the exchange rules and check the box next to 'I agree with the exchange rules.'
  5. Then click the 'START EXCHANGE' button.

We will start processing your application within 5-10 minutes after receiving funds from YOU.

Payments to bank cards are made by using a payment service and can take from 10 to 180 minutes. In rare cases, 24 - 72 hours!

The speed of cryptocurrency transfer depends on the network usage of a particular coin for the current moment. On average, it takes 10 to 180 minutes.

Payments of BTC application blocks are made once every 30 minutes! Your application can be as the first as such as the last in the block!

Due to the nature of Blockchain, to ensure the security of funds and to prevent double spending, two transaction confirmations are required so that our operators can see that the funds have actually been sent and that they exist, after which they will begin processing the application.

Due to the nature of Blockchain, to ensure the security of funds and to prevent double spending, ten transaction confirmations are required so that our operators can see that the funds have actually been sent and that they exist, after which they will begin processing the application.

You can view the status of your application in your personal account, or ask a question with attaching your application number to us at:

For transfers in payment systems, additional fees may be charged that are beyond our control!